Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required for mediators to maintain the flow of the mediation process to achieve the best possible outcome for all parties |
Application of the Unit
Application |
This unit may apply to mediation work in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Maintain a favourable climate for mediation |
1.1 Maintain fairness for all parties involved in the process 1.2 Comply with statutory and procedural requirements 1.3 Use technology and expert assistance, such as interpreters, to reduce impediments to open communication 1.4 Provide sufficient time for each party's interests and views to be identified and explored |
2. Adapt the process to match parties' needs within the agencies framework |
2.1 Adapt mediation process to suit needs of parties and dispute 2.2 Manage co-mediation appropriately with all parties to the dispute 2.3 Provide parties with opportunity to reflect on any agreement or seek other advice when appropriate |
3. Facilitate interaction between parties |
3.1 Identify existence of any actual or potential bias or conflict of interest 3.2 Respond appropriately to concerns expressed about bias or partiality 3.3 Avoid any appearance of partiality or bias through word or conduct |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Related units : |
This unit should be assessed after or in conjunction with related unit:
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Knowledge refers to : |
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Statutory and procedural requirements may include : |
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Unit Sector(s)
Not Applicable